Jane Safety Mattress for Micro Carrycot
Shipping & Returns
Shipping & Returns
Shipping
- Orders are usually processed and dispatched within 2 working days.
- UK delivery typically takes 2–4 working days after dispatch.
- You’ll receive an email confirmation once your order has been shipped.
- Free UK shipping on orders over £50.
- All items are packaged with care to ensure they arrive safely and beautifully presented.
- Some items are sent via dropshipping and so the shipping will vary for these - please contact us if you are unsure
Returns
We hope you love your order, but if something isn’t quite right:
- Returns are accepted within 14 days of delivery.
- Items must be unused, unworn, and in their original packaging.
- To start a return, please contact us at support@littlehive.co.uk for instructions.
- Return postage is the responsibility of the customer unless the item is faulty or incorrect.
- Refunds will be processed once your return has been received and inspected.
- For hygiene and safety reasons, personalised items, teethers, and comforters cannot be returned unless faulty.
24/7 Support
24/7 Support
We’re here whenever you need us.
If you have a question about your order, need help with a product, or would like some advice before purchasing, our team is always happy to help.
Support Hours: 24/7 email support
Whatsapp: +447822034237
Email: hello@littlehive.co.uk
Socials: You can also message us directly through our Instagram or Facebook page. We aim to respond as quickly as possible.
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We believe shopping for your little ones should always feel simple and supported. If something isn’t quite right, please reach out — we’ll do everything we can to make it right.
Pram Safety Mattress for the Jané Micro Carrycot.
It is advised to use a new mattress for each child. This mattress provides a hygienic, soft, comfortable place for your baby to sleep. suitable for overnight sleeping.
Features:
- Specially made to fit the Micro carrycot range by Jane.
- This mattresses is light, breathable and fits snugly inside your Micro carrycot to provide a soft comfortable place for your baby to sleep.
- Suitable for overnight sleeping or as often as required.
- Has a removable washable cover that's made from a specially breathable quilted polyester material.
- This mattress is made from Combustion Modified High Resilience Foam to comply with Government Regulations of Ignition, Source 5, BS5853 Part 2 & BS 1877: BS 1877-10:2011 + A1: 2012.
- The construction complies with BS 7177 2008 + A1: 2011 For Domestic use (Low hazard)
- This mattress does not contain any antimony, phosphorous or arsenic fire retardant chemicals.
- Made in the UK
- Size: 74 x 30 cm
Size & Compatibility:
Size 74 x 30cm will fit:
- Jane Micro Carrycot
- Jane Micro-BB Carrycot
- Jane Micro Pro
- or any other with carrycot size around 74 x 30 (+/- 2cm)
Washing Instructions:
For minor soils, wipe down gently with a mild disinfectant or antibacterial spray. Otherwise, gentle machine or hand wash at 60° in a mild detergent and leave to dry naturally. Always ensure that the mattress is completely dry before use. DO NOT DRY CLEAN. DO NOT BLEACH.
When purchasing a mattress for your baby’s cot, it is crucial to ensure a snug fit with no gaps larger than 2 cm between the mattress and the sides of the cot. This helps to prevent any risk of entrapment and ensures your baby's safety. Please measure your cot carefully and select the correct mattress size to avoid any issues. We recommend trying the mattress first in your cot to confirm it fits before removing its protective packaging. For hygiene reasons, we cannot accept returns or exchanges on mattresses that have been opened. By confirming your purchase, you acknowledge understanding and agreeing to our terms and conditions regarding mattress size and our hygiene policy. For more details, please visit our Returns and Exchanges page.
Made with Care, Chosen with Intention
Designed for Everyday Babyhood
Rooted in Quality
Comfort Comes First
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Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries at support@littlehive.co.uk
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance at orders@littlehive.co.uk
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
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